Hoff Smart (Тула, Советская улица, 47) - Reviews

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Total reviews 1
Reviews with answers 1
Last review01:2330.11.2019
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Phone: +7 487 233-71-76

Address: Тула, Советская улица, 47

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от 6 филиалов
Мониторинг отзывов с 25 sources
Update information on geoservices
Protect data from modifications by third parties
Automatic email reports
Motivate customers to leave a review
Statistics of target actions in company cards
Configuration and launch "on a turnkey basis"
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Personal manager
Add individual sources for monitoring reviews
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We found 1 review about company Hoff Smart, located at Тула, Советская улица, 47.

Average rating of company 1.0 points out of 5.
The company rating is low. By processing negative reviews and motivating satisfied customers to leave a recommendation, you can increase the company's rating. According to research by the advertising agency Go Fish Digital, organizations lose from 22% of customers due to a negative rating on the Internet.

Reviews about the company collected from Google Maps, Yandex Maps, Yell.ru in the period from 30.11.2019 until 30.11.2019.

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Percentage of replies to reviews - 100%.
Company representatives Hoff Smart you need to reply to customer reviews more often, since only 1 review from 1 with answers. According to research, 86% of users study reviews of a company before purchasing, and 89% of them care about how the company responds to reviews.

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2ГИС - 1 review
М********ов
Решил заказать 4 дивана, оформил заказ на сайте. Сначала цена за доставку была одной, потом позвонил манагер и сказал что цена не та. что вы видели сперва на сайте, а в 2 раза больше. Я спросил а где это написано у вас? Ответ был очень крут. Ну сейчас добавим это на сайт, просто забыли. В итоге купил такие же диваны в другом известном магазине в Москве и с доставкой до Тулы это вышло дешевле. Да, извиняться они настойчиво не хотели за такую выходку. Так бывает с компаниями, которые в душе русские, но хотят походить на немцев.

- 27.12.2019
Добрый день, уважаемый Марк. Приносим извинения за доставленные неудобства. Напишите номер заказа, с которым у вас возникли сложности. Будем разбираться в ситуации. C уважением, Алеся Аналитик Группы клиентского опыта Департамент Клиентского Сервиса Гипермаркеты мебели и товаров для дома и интернет-магазин www.hoff.ru Телефон Единой Информационной службы: +7 (495) 645-05-35
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30.11.2019
2ГИС

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