Банк ВТБ (Санкт-Петербург, проспект Энгельса, 139/21) - Reviews

All reviews >> Companies >> Банк ВТБ - Reviews
Total reviews 11
Reviews with answers 7
Last review16:1722.01.2020
0 reviews
6 reviews
2 review
0 reviews
0 reviews
3 review
11

Address: Санкт-Петербург, проспект Энгельса, 139/21

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Corporative
от 6 филиалов
Мониторинг отзывов с 25 sources
Update information on geoservices
Protect data from modifications by third parties
Automatic email reports
Motivate customers to leave a review
Statistics of target actions in company cards
Configuration and launch "on a turnkey basis"
Learn to work with geoservices and Repometr system
Personal manager
Add individual sources for monitoring reviews
Improve the system to suit your needs
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We found 11 reviews about company Банк ВТБ, located at Санкт-Петербург, проспект Энгельса, 139/21.

Average rating of company 2.3 points out of 5.
The company rating is low. By processing negative reviews and motivating satisfied customers to leave a recommendation, you can increase the company's rating. According to research by the advertising agency Go Fish Digital, organizations lose from 22% of customers due to a negative rating on the Internet.

Reviews about the company collected from Google Maps, Yandex Maps, Yell.ru in the period from 08.08.2018 until 22.01.2020.

No reviews have been left about the company in the last 30 days. You can motivate customers to leave feedback about your company through a system of rewards and discounts, mail and SMS newsletters. If the customer leaves a positive review, the probability that they will return for the service again increases significantly.

Percentage of replies to reviews - 64%.
Company representatives Банк ВТБ you need to reply to customer reviews more often, since only 7 reviews from 11 with answers. According to research, 86% of users study reviews of a company before purchasing, and 89% of them care about how the company responds to reviews.

Repometr Team
Average rating for the year
Amount of reviews per month
2ГИС - 2 last review out of 11
A************ov
Очень медленно двигается Очередь. Сотрудники дёрганные, позволяют себе повышать голос и нервничать. В частности менеджер зала Ирина. Не смогла решить мой вопрос и просто встала и ушла. Такое отношение к клиентам недопустимо.

- 23.01.2020
Андрей,спасибо за обратную связь. Сожалеем, что произошла такая ситуация. Так быть не должно. Опишите, пожалуйста, ситуацию более подробно в личные сообщения. Нам бы хотелось во всем разобраться.
... Full review + 1 answer
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22.01.2020
2ГИС
И**********ев
Приветливый персонал, небольшие очереди. У столика обслуживания можно зарядить телефон. Есть все разъёмы: micro-usb, tupe-C, iPhone.

- 15.01.2020
Илья, спасибо за отзыв. Мы всегда рады клиентам. Приятно, что по достоинству оценили качество сервиса. Сделаем все возможное, чтобы обслуживание в банке и дальше продолжалось в положительном ключе. Благодарим за оценку!
... Full review + 1 answer
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14.01.2020
2ГИС

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