Англетер (ул. Малая Морская, д. 24 Исаакиевская Площадь, Санкт-Петербург 190000 Россия) - Reviews

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Total reviews 1150
Reviews with answers 241
Last review03:0028.04.2020
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Phone: +881 24945666

Address: ул. Малая Морская, д. 24 Исаакиевская Площадь, Санкт-Петербург 190000 Россия

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We found 1150 reviews about company Англетер, located at ул. Малая Морская, д. 24 Исаакиевская Площадь, Санкт-Петербург 190000 Россия.

Average rating of company 4.3 points out of 5.
The company rating is medium. By increasing the company's rating, you can increase the number of customers up to 20%.

Reviews about the company collected from Google Maps, Yandex Maps, Yell.ru in the period from 14.05.2004 until 28.04.2020.

No reviews have been left about the company in the last 30 days. You can motivate customers to leave feedback about your company through a system of rewards and discounts, mail and SMS newsletters. If the customer leaves a positive review, the probability that they will return for the service again increases significantly.

Percentage of replies to reviews - 21%.
Company representatives Англетер you need to reply to customer reviews more often, since only 241 review from 1150 with answers. According to research, 86% of users study reviews of a company before purchasing, and 89% of them care about how the company responds to reviews.

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Tripadvisor - 2 last review out of 1150
C**********ey
Price vs. Value isn't there. Hotel is overpriced and is overrated Price vs. Value just doesn’t add up. Hotel is overpriced and is under serviced The location is fantastic. Just cross from St. Isaac’s and several restaurants and away from the hustle and bustle of the downtown area. But that is where the positives end. The hotel is overpriced for what you get. From the very beginning when I checked in there were problems. The staff was not overly friendly and the bellman was a bit pushy. Once in the room, looks good, clean, no problem there, but lack of towels, lack of any amenities at all, there even was not one bar of soap to wash your hands. I was shocked. They give you nothing! The room is small. And the walls are paper thin. My room was very far from the elevator also, so it was a bit quieter as also not on the street side. Breakfast was mediocre and also way over priced for what you get. I suggest not buying the breakfast at the hotel, but to go out. The only problem with going out is that many places are packed during the morning. Quite a huge disappointment overall. From a five star hotel I expect much better service and at least the basic amenities in the room. I would not stay here again. There are other properties in the area that are a similar distance, but lower star, only staying in them will see if they are better or not. Consider your options carefully. The hotel has a great reputation online, but having stayed at many five star hotels, this one just does not cut it.
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28.04.2020
Tripadvisor
m*****26
Yes!!!! I thoroughly enjoyed my time at the Anglettere! I was very fortunate to be a part of a Globus tour of St. Petersburg and Moscow. My friend and I flew in one day earlier than the start of the tour and were greeted by the kind and helpful staff. Fedor was as joy to talk with...... always a smile .... and I looked forward to seeing Karina each morning at breakfast! Yes!!!! I highly recommend the Anglettere. Someday I hope to return! Oh and did I mention the wonderful view of St. Isaac’s Cathedral and the ease of exploring St. Petersburg from the Angelttere Hotel?😊You’ll love it! PS Best Chinese food I’ve ever tasted.. was within easy walking distance... turn left out of hotel... turn left at Astoria... walk on sidewalk until you see the Chinese restaurant with the bar decorated with fish scales... that’s it!!!!!... within two blocks! Be advised😁

Astoria_Management General Manager - 15.03.2020
Dear Guest, We are happy you enjoyed your stay at the Angleterre. It was so pleasant you mentioned the names of our employees who impressed you more than others. We will be pleased to pass your kind words to Fedor and Karina. We appreciate highly your recommending our Hotel to potential guests and giving some advice on the nearby located restaurants. So delightful that you hope to return. We will be looking forward to your coming back. You are always welcome! Warm regards and best wishes,
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14.03.2020
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